Bellarine Bayside is committed to providing quality services and this policy statement outlines our ongoing obligations in respect of how we manage Personal Information.

As a Victoria Public Sector entity, Bellarine Bayside must not do an act, or engage in a practice, that contravenes an Information Privacy Principle (IPP) in respect of personal information collected, held, managed, used, disclosed or transferred by it.

• Consistent with the IPPs, Bellarine Bayside will:
• Collect only information which the organisation requires for its primary functions;
  Ensure that stakeholders are informed as to why information is collected and how information is gathered and administered;
• Use and disclose personal information only for our primary functions or a directly related purpose, or for another purpose with the person’s consent;
• Store personal information securely, protecting it from unauthorised access; and
• Provide stakeholders with access to their own information, and the right to seek its correction.

The 10 IPPs are contained in Schedule 1 to the Privacy and Data Protection Act 2014 (PDP Act).

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, and phone numbers.

Bellarine Bayside collects personal information from patrons who reside at our caravan parks and members of the public who contact us with queries or to make complaints, or as part of consultation.

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.bellarinebayside.com.au.

We collect Personal Information for the primary purpose of providing our services, providing information to our clients and marketing. We may also use Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information
Sensitive information is information about racial or ethnic origin, political opinions or membership of political associations, religious or philosophical beliefs, membership of professional or trade associations or trade unions, sexual preferences or practices, criminal record or health information.

Bellarine Bayside does not collect sensitive information on customers or members of the public and will only request sensitive information from customers or members of the public where required or authorised by law.

Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information
Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information
Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify Personal Information. However, most Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information
It is an important to us that Personal Information is up to date. We will take reasonable steps to make sure that Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates
This Policy may change from time to time and we will make the most up-to-date version available on our website.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:

Mail: PO Box 40, Portarlington VIC 3223
Email: contatus@bellarinebayside.com.au OR info@bellarinebayside.com.au (holiday park patrons)
Phone: 03 5254 4000